Bilingual Reception Desk Coordinators (Part-time, Job Share)

Hours: Part-time (20 hours per week)

Position Summary:

The Roman Catholic Diocese of Raleigh is looking for TWO part-time bilingual Reception Desk Coordinators to fill one full time role.

Working a flexible 20-hour per week schedule, you will collaborate with a partner to successfully serve as the first point of contact for our organization.  In this role, you will provide professional front desk support, excellent customer service, and administrative assistance. This position also assists the human resources department with various administrative tasks.

Responsibilities:

• Handles all office receptionist duties in an efficient and timely manner, including welcoming and directing all visitors, accepting deliveries, managing incoming and outgoing mail, and answering and routing phone calls.
• Consistently provides exceptional customer service in a friendly, professional, courteous, and proactive manner with a cooperative attitude and understanding demeanor; maintains positive and productive working relationships; handles challenging situations tactfully and professionally.
• Reports to work punctually and consistently according to the established work schedule; ensures that all visitors, vendors, and others are processed in and out appropriately.
• Maintains a general and current working knowledge of the organization’s personnel and their functions to aid in the proper direction of calls, visitors, messages, and packages.
• Assists the HR team with various administrative efforts.
• Supports the Social Committee to help promote a positive and people-centric work environment.
• May assist with planning, coordination and execution of events, food and beverage setup for meetings.

Requirements:

• High School Diploma.
• Previous front desk and/or administrative support experience.
• Bilingual: Fluent in English and Spanish (speaking).
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations and information with tact, professionalism, and diplomacy.
• Excellent verbal and written communication skills.
• Demonstrated commitment to providing excellent service to internal and external team members.
• Comfortable working independently and in a team environment.
• Proficient with Microsoft Office Suite.
• Must satisfactorily complete the required background and reference checks.
• Must complete Diocese-sponsored Safe Environment Training.

Benefits Includes: Paid vacation, sick leave, and holidays, 403(b) retirement

Work Location: In person