The Care Coordinator will provide standardized coordinated entry intake assessments for individuals and families at risk of, or currently experiencing, homelessness in Wake County. The Care Coordinator will connect individuals with available resources through on-site partners and other community agencies. They will be an expert diversion specialist providing problem-solving conversations to help clients draw on natural resources to resolve their housing crisis. In addition, the Care Coordinator will assess and provide ongoing support and case management.
Bachelors degree with 1 – 3 years’ experience in Case Management/Homeless Services; extensive knowledge of housing and homelessness; ability to work with a wide variety of clientele, with a warm and welcoming attitude; ability to be flexible and work collaboratively in a fast-paced, and rapidly changing work environment while maintaining a sense of calm for guests and partners; strong de-escalation and mediation skills; knowledge of HUD guidelines and experience working with subsidized housing and programs such as Emergency Shelter, Section 8, Shelter Plus Care, Rapid Re-Housing, etc.,; current knowledge of best practice models, including Housing First, Coordinated Entry and Assessment, Mental Health Recovery, Harm Reduction, and Critical Time Intervention; knowledge of and commitment to Catholic teachings and practices and the mission of Catholic Charities of the Diocese of Raleigh; valid NC Driver’s License and a vehicle in working order for business use; authorized to work in the U.S.
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