AV & Classroom Technology Support Specialist

Immaculate Conception Parish and Immaculata Catholic School
Employment Type
Part Time
Location
Durham, NC
Posted Date

Hours Per Week:  15-20 (Part-time)

Key responsibilities / day-to-day job functions:

  • Provides basic instruction and assistance for faculty, students, and professional staff in the use of classroom hardware.
  • Provides daily support services for approximately 30 classrooms.
  • Utilize ticket tracking system to triage, respond to, and document solutions for service requests.
  • Provides front-line technical support services, including the set-up, operation and troubleshooting of desktops/laptops, Chromebooks, Promethean boards, monitors, docking stations, AV equipment, security cameras, telephones, etc.
  • Executes digital device and AV service requests for classroom and in school event support.
  • Provides operational support and maintenance of digital equipment, which includes but is not limited to digital projectors, computers, document cameras, microphones, projection screens.
  • Escalates support issues within technology services to ensure timely solutions.  Ex: Contact vendor, external consultant, contractors and/or Director of Technology or other co-workers.
  • Performs scheduled preventative maintenance, cleaning, testing, and repair of hardware and AV equipment for school and church.
  • Performs component level replacement as needed in conjunction with the Director of Technology.
  • Maintains appropriate inventory of supplies and equipment, including records of maintenance and repair.
  • May perform other duties as assigned by the Director of Technology and Administration.

Minimum Requirements:

  • Employment is contingent upon applicant satisfactorily passing criminal background and reference checks.
  • Must complete diocese-sponsored Safe Environment Training within 60 days of hire.
  • Experience in a school setting.
  • Experience troubleshooting TCP/IP networking issues.
  • Experience with Student Information Systems (Facts SIS) and educational software.
  • Experience as administrator of Office 365 and Google Workspace platforms.
  • Prior experience in end-user training and documentation preparation.
  • Minimum level of Education: High School Diploma
  • Minimum amount of Work Experience:
    • Years of related work experience: 2 years 
    • Area of related work experience: 2 years

Preferred Qualifications:

  • Experience in a school setting.
  • Minimum of 2 years' work experience.
  • Experience troubleshooting TCP/IP networking issues.
  • Experience with Student Information Systems (Facts SIS) and educational software.
  • Experience as administrator of Office 365 and Google Workspace platforms.
  • Prior experience in end-user training and documentation preparation.

Supervises: Maintenance Tech and Custodial Team

Position Start Date:  11/28/2022 or as soon as possible.