Diocese of Raleigh
Employment Type
Full Time
Location
Catholic Center
Posted Date
Primary Responsibilities
- Manage and maintain the school’s Frontline database platform, ensuring data integrity and functionality
- Generate and run queries, custom reports, and dashboards
- Create and implement standard operating procedures for the growth and organization of the database
- Add new and existing users to the Frontline Platform
- Set up and maintain user accounts in Identity Management System for MFA and SSO access to Frontline Education Portal
- Evaluate roles-based permissions and maintain database security through MFA and SSO in Identity Management System
- Identify and resolve database issues related to performance and capacity
- Troubleshoot complex data issues in an accurate and timely manner
- Perform regular audits to ensure data integrity
- Provide basic technical guidance and training to staff as it pertains to the Frontline platform
- Work through an incident management system for user or data requests
- Escalate and submit incidents that require Frontline education support that is outside your scope of work
- Perform all adds, deletes, and changes to the data as requested by the Office of Education
- Light UI/UX customization and implementation
- Work collaboratively with internal and external stakeholders
- Provide excellent customer service to internal and external stakeholders.
Qualifications
- Bachelor’s degree
- Minimum 2+ years of database platform management experience
- Previous experience with a relational database is required; experience with Frontline database platform management is a plus
- Experience in operations, maintenance, and support, preferably with data platforms
- Excellent organizational skills and attention to detail
- Trainable in account identity management in Microsoft Azure
- Flexibility, ability to prioritize amongst competing deadlines