IT Support Specialist

The Catholic Diocese of Raleigh
Employment Type
Full Time
Raleigh, NC
Posted Date

Hours per week: 40

Key responsibilities / day-to-day job functions

  • Maintain, troubleshoot, repair and upgrade computers, printers, mobile devices, cellular and IP phones, virtual machines, and network devices
  • Support on-site and off-site end-users via phone, e-mail, remote access software or messaging to resolve technical issues and off-site visits when required
  • Manage security accounts and user access across various systems
  • Assist with IT asset management and purchasing
  • Monitor and document various systems issues and customer requests in a computer-based ticketing system
  • Support conference room meetings and AV equipment on-site and off-site as required

Minimum Requirements

  • High School diploma or equivalent
  • Exceptional customer service skills
  • Excellent interpersonal skills including the ability to listen, speak effectively and interact professionally with others
  • High level of attention to detail
  • Fast learner with strong desire to develop into an IT professional
  • One year of previous technical support experience preferred
  • Must be willing to travel up to 60% throughout the diocese (Eastern NC) using their own vehicle (with mileage reimbursement)
  • Bilingual (English/Spanish) preferred
  • Employment is contingent upon applicant satisfactorily passing a criminal background and reference checks
  • Completing Safe Environment Training within 60 days of hire

The Catholic Diocese of Raleigh includes the 54 counties of eastern North Carolina, covering just over 32,000 square miles. The Diocese is divided into eight deaneries with a total of 96 parishes, missions and stations, seven centers for campus ministry and 31 schools and early childhood centers.

In addition to a competitive salary, the diocese provides a comprehensive benefits package, including medical, dental, vision, life and long-term disability insurances and a generous 403(b) plan.

Position Start Date: 08/01/2022